Greater Western Water bill delay
Greater Western Water has moved to a new billing system. Due to technical issues, some of its customers haven't received their bills on time.
Sumo data breach: How to get support
On 13 May 2024, Energy retailer Sumo became aware of a significant data breach affecting more than 40,000 customers.
Natural disaster support
EWOV’s role in relation to land access complaints – Transmission
What is an energy and water Ombudsman? 5 things you may not know about the energy and water ombudsman in Victoria
It's essential for Victorian consumers to understand how an energy and water ombudsman can help them. Here are five key points about our role that you may not be aware of.
Do you need help from an ombudsman? How to know which Victorian ombudsman to speak to
Are you facing an issue with a service provider or government agency in Victoria? Have you tried to resolve it directly but haven’t reached a satisfactory outcome? This is where an ombudsman might be able to help.
New $250 Power Saving Bonus round
The Victorian Government's Power Saving Bonus provides $250 support for households and helps you to compare energy offers and reduce energy bills.
2022 Annual Report released today
We've released our Annual Report for 2022. While overall case numbers were down in 2021-22, we signal that price increases toward the end of the financial year could lead to sustained impacts for Victorians.
Price increases (August 2022)
Recently there’s been a lot of news about electricity and gas prices going up in Victoria. The short answer is that energy companies are allowed to change their prices, but there are some requirements on how they do this. We encourage Victorians to check they are on the best deal possible and ask about the Victorian Default Offer.