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ALERT

Greater Western Water billing issues may have affected you. Click for more information or to raise a complaint.

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We’ve made most of the information on our website available directly in the page, instead of within documents that have to be downloaded. That makes it easy to have your browser translate the information within the browser window or for you to copy the information into another translation tool.

The sections below offer instructions on how to access and translate pages.

On this page:

Google Chrome

If you use Google Chrome as your website browser, Chrome can translate information within the browser window. That means you won’t have to copy and paste information into another tool.

Visit the Google Chrome support page for more information.

Safari

If you use a Mac with Safari as your website browser, Safari can translate information within the browser window. That means you won’t have to copy and paste information into another tool.

Visit the Safari User Guide for more information.

Firefox

If you use Firefox as your website browser, Firefox can translate information within the browser window. That means you won’t have to copy and paste information into another tool.

Visit the Mozilla Firefox features page for more information.

Microsoft Edge

If you use Microsoft Edge as your website browser, Edge can translate information within the browser window. That means you won’t have to copy and paste information into another tool.

Visit the Microsoft Edge support page for more information.

Google Translate

Google Translate is a tool that allows people to translate text from one language to another, by copying text and pasting it into the translation website.

How to use Google Translate to translate information from our website:

  1. Select the text you want to translate
  2. Copy the text by pressing Ctrl+C (Windows) or Cmd+C (Mac)
  3. Open Google Translate
  4. Select “Text” in Google Translate
  5. In the left window, select “English”
  6. In the right window, select your preferred language
  7. Click the empty text window on the left
  8. Paste the text by pressing Ctrl+P (Windows) or Cmd+P (Mac)
  9. Read the translation in the right window.

Easy English guide

We’ve made an Easy English guide that explains what we do and how we can help with complaints, featuring pictures and simple language.

How we can help you - easy English 2.09 MB

View PDF How we can help you - easy English