Sumo data breach: How to get support

Personal information, including full names, addresses, dates of birth, phone numbers and licence numbers, may have been compromised after a breach with a third-party storage application.

Affected consumers have been contacted by Sumo, outlining the measures being taken to provide support, including a partnership with IDCARE, Australia’s national identity and cyber support community service. Sumo has also offered complimentary credit and personal information monitoring with Equifax.

Monitor your accounts: check your bank accounts, credit cards and other financial statements for any unusual activity. Report any suspicious transactions to your financial institution.

Update security measures: change your passwords for online accounts, especially those linked to sensitive information. Use strong, unique passwords for different accounts.

Stay informed: look for any updates from Sumo about the breach, including changes to the support available.

We’re an independent service that investigates and resolves complaints in Victoria’s energy and water sector. If you have a complaint about your provider, we can help with most electricity, gas and water disputes.

If you’re concerned about the safety of your personal data, you should talk to your energy or water provider directly first. If you can’t get in contact with them or you’re unhappy with the response, you can lodge a complaint with us.

For more information about how to lodge a complaint and the types of complaints we can take, visit our Start a complaint page.