On this page:
2018
Re: Australian Energy Regulator (AER) Position Paper – Default Market Offer Price - December 2018 285.03 KB
Re: Draft decision - Building trust through new customer entitlements in the retail energy market - October 2018 225.35 KB
Re: Draft decision - Energy Retail Code obligations for exempt sellers under the general exemption order 2017 - August 2018 853.07 KB
Re: AEMC 2018, Estimated meter reads, Consultation Paper, 17 May 2018 - June 2018 505.79 KB
Re: AEMC 2018, Strengthening protections for customers in hardship, Consultation Paper, 24 May 2018 - June 2018 450.31 KB
Re: Australian Energy Market Commission (AEMC) National Energy Retail Amendment (Advance notice of price changes) Rule 2018 (Consultation Paper) - May 2018 507.89 KB
Re: AER Issues Paper - Draft amendments to the electricity network service provider registration exemption guideline - January 2018 739.34 KB
2017
Re: ESC’s Draft Guidance Note – Payment Difficulty and Disconnection - November 2017 780.06 KB
Re: Review of the Victorian Electricity Licence Exemptions Framework – Final Position Paper - September 2017 525.66 KB
Re: AER Issues Paper – Access to Dispute Resolution Services for Exempt Customers - July 2017 989.25 KB
Re: Consultation Paper – National Energy Retail Amendment (Strengthening protections for customers requiring life support equipment) Rule 2017 - July 2017 820.27 KB
Re: The Australian Competition and Consumer Commission (ACCC) Inquiry into Retail Electricity Supply and Pricing (Issues Paper) - June 2017 573.83 KB
Re: ESC’s Payment Difficulty Framework - New Draft Decision - June 2017 971.21 KB
Re: Australian Energy Market Commission, Review of regulatory arrangements for embedded networks - May 2017 865.56 KB
Re: Review of Victoria’s Electricity Safety Network – Issues Paper - April 2017 724.98 KB
Re: The Essential Services Commission (ESC)’s Proposed Amendments to Water Customer Service Codes New Requirements for Family Violence Policies – Draft Decision - March 2017 493.48 KB
Re: Department of Environment, Land, Water and Planning Review of electricity and gas retail markets in Victoria – Discussion Paper. - February 2017 1.23 MB
Re: Draft Decision − Register of non-licensed electricity providers: registration guideline (information for registration and public register) - February 2017 773.13 KB
2016
Re: The Australian Energy Market Commission (AEMC)’s Transfer Accuracy Rule Change Request Draft Determination (Draft Determination) - December 2016 509.37 KB
Re: Safety Net for Victorian Energy Consumers Facing Payment Difficulties - November 2016 796.55 KB
Re: Council of Australia Governments (COAG) Energy Council Consumer Protections for Behind the Meter electricity supply – consultation on regulatory implications - October 2016 937.65 KB
Re: General Exemption Order – Draft Position Paper - August 2016 822.53 KB
Re: Australian Energy Market Commission’s Consultation Paper - Using estimated reads for customer transfers - June 2016 852.40 KB
Re: The Australian Energy Market Commission (AEMC)’s Transfer Accuracy Rule Change Request Consultation Paper (Consultation Paper) - June 2016 595.96 KB
Re: Australian Consumer Law Review Issues Paper - May 2016 1.26 MB
Re: Australian Energy Regulator’s Draft Sustainable Payment Plans Framework - April 2016 854.30 KB
Re: Department of Justice and Regulation’s Access to Justice Review - February 2016 260.05 KB
2015
Re: AEMC Approach Paper – 2016 Retail Competition Review - December 2015 945.22 KB
Re: Energy Hardship Inquiry Draft Report - October 2015 833.81 KB
Re: AEMC 2015, Strategic Priorities for Energy Market Development, Discussion Paper - October 2015 212.51 KB
Re: AEMC draft rule determination ― new arrangements for embedded networks - October 2015 790.35 KB
Re: Draft AER (Retail) Exempt Selling Guideline - September 2015 55.19 KB
Re: Essential Services Commission 2015, Modernising Victoria’s Energy Licence Framework – Issues Paper, June 2015 - August 2015 178.88 KB
Re: Review of the General Exemption Order – Issues Paper - August 2015 873.87 KB
Re: Sales Assured Limited’s Retention and Win-Back Activity – Voluntary Guideline for the Retail Energy Industry - July 2015 912.06 KB
Re: Metering Data Provision Procedures – Consultation Paper - June 2015 754.38 KB
Re: Inquiry into the Financial Hardship Arrangements of Energy Retailers – Our Approach - May 2015 894.14 KB
Re: AEMC draft rule determination ― expanding competition in metering and related services - May 2015 817.22 KB
Exposure Draft: Australian Small Business and Family Enterprise Ombudsman Bill 2015 - April 2015 150.62 KB
Re: Shape our energy future together – Customer and Stakeholder Consultation Paper - March 2015 775.95 KB
Re: Council of Australian Governments Energy Market Reform Working Group’s New Products and Services in the Electricity Market – consultation of regulatory implications - March 2015 1.09 MB
Re: Australian Energy Market Commission (AEMC) 202015 Demand Management Incentive Scheme, Consultation Paper, 19 February 2015, Sydney - March 2015 725.95 KB
Re: AEMC Approach Paper – 2015 Retail Competition Review - February 2015 1.12 MB
2014
Re: Proposed Hardship Related Guaranteed Service Level Checklist Amendment - Further Advice Sought - November 2014 919.34 KB
Re: CitiPower and Powercor Australia Directions and Priorities Consultation Paper (Consultation Paper) - October 2014 284.61 KB
Re: Draft Rule Determination – National Energy Retail Amendment (Retailer price variations in market retail contracts) Rule 2014 - September 2014 876.25 KB
Re: ESC Proposed Amendment to the Hardship Related Guaranteed Service Level ― Minimum 'reasonable endeavours' Checklist - September 2014 742.27 KB
Re: Consultation Paper: National Electricity Amendment (Customer access to information about their energy consumption) Rule - June 2014 645.23 KB
Re: Economic regulation, governance and efficiency in the Victorian water sector - Preliminary advice from the Independent Reviewer - June 2014 266.39 KB
Re: Productivity Commission 2014, Access to Justice Arrangements, Draft Report, Canberra - May 2014 587.20 KB
Re: Water (Estimation, Supply and Sewerage) Regulations 2014 Exposure Draft - March 2014 586.12 KB
Re: Draft Consultation Paper Reforms To Retail Regulation 2014 and Planned Outages - March 2014 410.57 KB
Re: Australian Energy Market Commission 2014, Retailer Price Variations in Market Retail Contracts, Consultation Paper, 13 February 2014, Sydney - March 2014 609.25 KB
Re: Macquarie Bank Limited Victorian Electricity Retail Licence Application - March 2014 433.54 KB
Re: Water Bill Exposure Draft - February 2014 647.00 KB
Re: AEMC Options Paper – Review of Electricity Customer Switching - February 2014 848.34 KB
2013
Re: Australian Competition & Consumer Commission (ACCC) and Australian Securities and Investments Commission (ASIC) Debt Collection Guideline: For Collectors and Creditors and the Dealing with Debt Booklet - December 2013 467.07 KB
Re: Energy Assured Limited’s application to the Australian Competition and Consumer Commission for reauthorisation of its Code of Practice to self-regulate door-to-door energy sales - December 2013 750.12 KB
Re: AEMC Issues Paper – Review of Electricity Customer Switching - December 2013 761.17 KB
Submission to the Productivity Commission Inquiry into Access to Justice Arrangements - November 2013 681.00 KB
Re: Australian Energy Regulator (AER) Regulation of Alternative Energy Sellers Under The National Energy Retail Law (Issues Paper) - November 2013 512.15 KB
Re: National Smart Meter Consumer Protection and Safety Review Consultation Paper - National Energy Retail Rules Amendment Rule 2013 - November 2013 371.91 KB
Re: Essential Services Commission Staff Paper – Developing an Approach to Measure the Effect of Additional Hardship Allowances - October 2013 930.97 KB
Re: Australian Energy Regulator (AER) Draft Consumer Engagement Guideline for Network Service Providers (Draft Guideline) - August 2013 341.73 KB
Re: AEMC First Interim Report - NEM financial market resilience - July 2013 842.82 KB
Re: Energy Networks Association (ENA) Discussion Paper June 2013 – Smart Reform: People, Power, Price - July 2013 685.19 KB
Re: Submission on WINenergy Pty Ltd application for Electricity Retailer Authorisation - June 2013 633.26 KB
Re: Advice on Privacy for the National Smart Metering Program- Draft Report for Consultation - May 2013 618.59 KB
Re: Review of the Benchmarks for Industry-Based Customer Dispute Resolution Schemes - May 2013 469.64 KB
Re: The Essential Services Commission (ESC)'s Draft Decisions - Guideline 22 - Regulatory Audits of Energy Businesses (Draft Decision) - April 2013 265.85 KB
Re: Clean Energy Council Limited (CEC) application for authorisation A91365 - A91366 - for a Voluntary Code of Conduct for solar photovoltaic retail businesses (the Code) - April 2013 531.63 KB
Re: Debt Collection Guideline for Collectors and Creditors 2005 - January 2013 545.95 KB
Re: The Essential Services Commission (ESC)'s Harmonisation of Energy Retail Codes and Guidelines with the National Energy Customer Framework (NECF) (Consultation Paper) - January 2013 640.69 KB
Re: Essential Services Commission (ESC)'s Review of Energy Retail Performance Indicators - January 2013 374.65 KB
2012
Re: Australian Energy Regulator (AER) Customer Consultation Paper - Victorian Gas Access Arrangement Review (Consultation Paper) - December 2012 362.02 KB
Re: Application for minor variation to Energy Assured Limited Authorisation A91258 and A91259 - December 2012 587.74 KB
Re: AEMC Options Paper - NEM financial market resilience - December 2012 472.86 KB
Re: Australian Energy Market Commission (AEMC) Draft Report - Power of choice - giving consumers options in the way they use electricity - October 2012 527.85 KB
Re: Water Customer Service Code Review 2012, Regulation of Debt Management Powers Consultation Paper - September 2012 569.75 KB
Re: Senate Select Committee on Electricity Prices - September 2012 772.94 KB
Re: South East Water Draft 2013 Water Plan Addendum - August 2012 528.84 KB
Re: Yarra Valley Water Draft 2013 Water Plan Addendum - August 2012 538.49 KB
Re: Melbourne Water Draft 2013 Water Plan Addendum - August 2012 529.47 KB
Re: City West Water Draft 2013 Water Plan Addendum - August 2012 528.04 KB
Re: Victorian Competition and Efficiency Commission: Feed-in Tariff Arrangements and Barriers to Distributed Generation Inquiry - draft report - June 2012 413.71 KB
Re: Smart Meter Privacy Impact Assessment - Draft Report May 2012 - June 2012 576.81 KB
Re: Small compensation claims regime - June 2012 182.44 KB
Re: Consultation Paper – Water (Trade Waste) Regulations 2012 - May 2012 414.89 KB
Re: Australasian Retail Credit Association Issues Paper - Updating the 1996 Credit Reporting Code of Conduct (March 2012) - May 2012 455.77 KB
Re: Hardship Related Guaranteed Service Level Review - Draft Decision March 2012 - April 2012 879.50 KB
Re: Victorian Competition and Efficiency Commission: Feed-in Tariff Arrangements and Barriers to Distributed Generation Inquiry - March 2012 481.64 KB
Re: The Australian Energy Regulator's approval of minimum amount owing for disconnection, r116 of the National Energy Retail Rules - March 2012 267.12 KB
Re: The Essential Services Commission's: Reasonable actions by energy retailers - March 2012 177.02 KB
Re: Essential Services Commission Energy Retail Code Amendments - Supply Capacity Control and Start Index Reads - February 2012 334.78 KB
Re: AER's Draft - Connection Charge Guidelines: For Accessing the Electricity Distribution Network - February 2012 510.61 KB
Re: National Smart Meter Protections and Pricing – Draft Policy Paper Two - February 2012 624.80 KB
2011
Re: The National Pro Bono Resource Centre – Alternative Dispute Resolution and the possible role of pro bono lawyers (Discussion Paper) - December 2011 583.80 KB
Re: The Essential Services Commission’s Guideline 19 – Energy Price and Product Disclosure Issues Paper - November 2011 696.11 KB
Re: The Essential Services Commission’s Energy Retailer Contract Variation Notification Requirements Issues Paper - October 2011 541.42 KB
Re: The Essential Services Commission's Proposed Amendments to the Compliance Policy Statement - October 2011 246.09 KB
Re: Australian Energy Market Commission (AEMC) Issues Paper - Power of choice - giving consumers options in the way they use electricity - August 2011 589.91 KB
Re: The Australian Energy Regulator Price Comparator Website (Issues Paper) (July 2010) - August 2011 645.62 KB
Re: Department of Primary Industries (DPI) Paper – Extending the jurisdiction of the Energy and Water Ombudsman (Victoria) - August 2011 631.62 KB
Re: The Essential Services Commission's Obligations to Customer: Disconnection and Reconnection (Draft Decision) - August 2011 173.30 KB
RE: Discussion Paper Victoria Specific Regulatory Requirements Under the National Energy Customer Framework - August 2011 265.02 KB
Re: The Australian Energy Regulator Retailer of Last Resort (RoLR) plan development, the RoLR registrations and appointments and the RoLR cost recovery scheme (Draft Instrument) (July 2010) - August 2011 169.76 KB
Re: AER's Consultation Paper - Connection Charge Guidelines: For Accessing the Electricity Distribution Network - August 2011 178.24 KB
Re: The Australian Energy Regulator’s Draft Exempt Selling Guideline - July 2011 521.16 KB
Re: Essential Services Commission Smart Meter Regulatory Review - Capacity Control and Verifying Bills (Draft Decision) - June 2011 604.76 KB
Re: Review of the Advanced Metering Infrastructure Program - June 2011 472.40 KB
Re: Draft Trade Waste Customer Service Code - June 2011 402.75 KB
Re: Numbering Plan Consultation Paper Four: Implications of Research into Consumer Issues - June 2011 387.64 KB
Re: Draft Instrument: Retailer Authorisation Guideline - May 2011 508.94 KB
Re: Energy Assured Limited: amendments to proposed scheme to self regulate door-to-door energy sales - May 2011 535.30 KB
Re: Energy Customer Contracts (Victoria) Transition Issues - Discussion Paper - May 2011 539.75 KB
Re: Draft Instrument: Approach to compliance with the National Energy Retail Law, Rules and Regulations - April 2011 524.47 KB
Re: Discussion Paper on the Telecommunications Industry Ombudsman Scheme - April 2011 790.00 KB
Re: Retailers' Obligations to Customers, Energy Retail Code Amendments - April 2011 516.06 KB
Re: Guidance on The Australian Energy Regulator’s approval of customer hardship policies (December 2010) - February 2011 627.50 KB
Re: The Australian Energy Regulator’s Consultation Paper on Retail Exemptions and Draft Exempt Selling Guideline (December 2010) - February 2011 557.61 KB
2010
Re: NADRAC Inquiry into the Integrity of ADR Processes - February 2010 104.40 KB
Overview of Trade Waste Cases Received by EWOV - December 2010 226.18 KB
Re: Developing a trade waste customer service code - December 2010 419.17 KB
Re: The Australian Energy Regulator (AER)’s Position Paper on AER Retail Market Performance Reporting - December 2010 387.00 KB
Re: The Australian Energy Regulator’s Issues Papers on the Retailer of Last Resort (RoLR) plan development, the RoLR registrations and appointments and the RoLR cost recovery scheme (November 2010) - December 2010 388.84 KB
Re: The Australian Energy Regulator’s Consultation Paper on the Draft Retailer Authorisation Guideline (November 2010) - December 2010 386.45 KB
Re: Numbering: Structure of Australia's telephone numbering plan - November 2010 2.04 MB
Re: Essential Services Commission Regulatory Review- Smart Meters - October 2010 142.53 KB
Re: Australian Energy Regulator Retail Pricing Information Guidelines - October 2010 80.19 KB
Re: Developing a hardship related guaranteed service level measure - August 2010 104.63 KB
Re: Retail Market Performance - August 2010 102.15 KB
Re: Approach to retail exemptions - August 2010 86.73 KB
Re: Approach to compliance with the National Energy Retail Law, Rules and Regulations - July 2010 108.89 KB
Re: Australian Energy Regulator Developing National Hardship Indicators Issues Paper - June 2010 96.00 KB
Re: Essential Services Commission Regulatory Review- Smart Meters - May 2010 127.69 KB
Re: Regulatory Review–smart meters - February 2010 103.19 KB
National Energy Customer Framework (NECF) Second Exposure Draft - February 2010 86.75 KB
2009
Re: Essential Services Commission’s Charter of Consultation and Regulatory Practice – 2009 Review - November 2009 144.73 KB
Re: Amendments to the Electricity Customer Transfer Code - October 2009 36.60 KB
Re: Issues Paper: Electricity Distributors' Communications in Extreme Supply Events - October 2009 141.51 KB
Re: MCE SCO’s Smart Meter Customer Protection and Safety Review – Draft Policy Paper One - September 2009 138.21 KB
Re: Essential Services Commission (ESC)’s Review of Regulatory Instruments – Amendments to the Energy Retail Code - September 2009 153.86 KB
Re: AER Draft Determination – Victorian advanced metering infrastructure review – 2009-11 AMI budget and charges applications - September 2009 39.92 KB
Re: First Exposure Draft of the National Energy Customer Framework: Law, Rules, Regulations and Contracts - June 2009 185.94 KB
Re: First Exposure Draft of the National Energy Customer Framework - June 2009 167.51 KB
Re: ESV’s Review of the Electricity Safety (Electric Line Clearance) Code - June 2009 127.19 KB
Re: NADRAC Enquiry into Alternative Dispute Resolution (ADR) and Civil Proceedings - May 2009 148.44 KB
Re: Interval Meter Reassignment Requirements: Draft Decision - April 2009 30.78 KB
Re: Financial Ombudsman Scheme Proposed Terms of Reference - April 2009 49.50 KB
Re: EMCA’s Smart Meter Consumer Impact Analysis Report - March 2009 140.06 KB
Re: ESC Regulatory Audits Guideline - 13 February 2009 238.05 KB