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Community Outreach and Engagement Officer Position Description 233.02 KB

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Community Outreach and Engagement Officer

Hybrid, Melbourne VIC

Full or Part-time

  • Are you passionate about community and looking for a role where you can make a real difference?
  • Do you enjoy being part of a purpose-driven organisation in a rapidly evolving sector?
  • Are you ready to apply your project management and organisational skills in a role where you can influence meaningful change?

If the answer is yes – then WE WANT, YOU!

We are looking for someone who is self-motivated, passionate, and has experience in leading community engagement or outreach programs to join our extraordinary team. 

Who we are

The Energy and Water Ombudsman (Victoria) (EWOV) is a not-for-profit, independent, and impartial dispute resolution service. We proudly provide Victorian energy and water consumers with free, accessible, and informal dispute resolution. 

Your new role and team

The Care Connect Team forms part of EWOV's Dispute Resolution function and provides an integrated approach to community support, including dispute resolution and consumer engagement, especially for vulnerable populations.

As a Community Outreach and Engagement Officer, you will use your project management and organisational skills to support EWOV's mission of promoting consumer rights and ensuring the fair treatment of vulnerable consumers through active community engagement and strategic outreach initiatives. You will lead the planning, coordinating, and delivering of outreach programs and initiatives across Victoria. You will also contribute to the development and execution of outreach strategies that increase awareness of EWOV’s services and strengthen partnerships with community organisations.

What you will bring

To help you succeed in this role you’ll need to bring:

  • Demonstrated experience in leading community engagement or outreach programs, particularly within a social justice, consumer engagement, or not-for-profit context.
  • Strong project management skills with the ability to plan, execute, and evaluate outreach programs across diverse communities.
  • Strong organisational and administrative skills with the ability to manage multiple priorities and coordinate event coordination effectively.
  • Proven experience working with vulnerable or at-risk populations, with an understanding of the challenges they face.
  • Excellent interpersonal and communication skills, with the ability to engage a wide range of stakeholders, including community groups, government agencies, and industry partners.
  • Ability to analyse data and use insights to drive decision-making and strategic planning.
  • Additionally, this position requires the ability to travel across Victoria, including regional areas, for outreach events. A valid driver’s license is required.

What makes working with us great

There are so many great things about working with EWOV, here’s some of our benefits:

  • truly flexible and hybrid ways of working with life-friendly hours
  • generous leave entitlements including six weeks annual leave, birthday leave, anniversary leave, end-of-year closure leave, community giving leave and 18 weeks of gender-free paid parental leave
  • centrally located office in Melbourne CBD close to public transport
  • inclusive team culture that supports each other, collaborates, and innovates
  • we live and breathe wellbeing with a varied program with something for everyone
  • hear from our staff about what makes working at EWOV great here.

How to apply

If you are passionate about finding a role where you can really make a difference and be part of a dynamic industry, we encourage you to apply – even if you don’t meet every single criterion.

Please send through your CV and a brief cover letter outlining how you meet the selection criteria and responding to the questions below, either via Seek or via email to careers@ewov.com.au by 6 November 2024. We will be reviewing applications and may commence interviews prior to the closing date, so please apply as soon as possible if you’d like to be considered.

We are committed to ensuring that we truly represent the Victorian community that we serve, and encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities to apply. If you have any accessibility needs or require us to adapt our application and recruitment process to suit your needs, please let us know at careers@ewov.com.au.