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Who we are
We help resolve complaints between Victorian customers and their electricity, gas and water companies.
Our people
We have two levels of administration, in order to maintain our independence. The Board oversees EWOV Limited, a company limited by guarantee, and the Ombudsman manages EWOV, our dispute resolution service.
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Our relationships
We work with industry, government, regulators, consumer groups and other Ombudsman services to improve the outcome for both customers and businesses within the Victorian energy and water sectors.
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Our principles
We take our work seriously so that we can be the best dispute resolution scheme for the industry and consumers.
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Our binding decisions
The Ombudsman sometimes has to make a binding decision where a resolution can’t be reached in another way.
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Our position statements
We’ve created some documents that show our general approach to finding resolutions to common complaints.
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Our community outreach
We want all Victorians to know who we are, what we do and how we can help.
Careers
Learn more about career opportunities and take the next step in your career at EWOV.
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Feedback
How to let us know about your compliments or complaints.
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FAQs
Frequently asked questions about EWOV and energy and water in Victoria.